When a potentially fraudulent transaction is detected, the following will occur:
- You will receive a text and an email asking you to verify the transaction. You can respond to one or the other.
- If you don't reply to either, you will receive up to three phone calls over the course of three hours to verify the transaction.
- If you do not reply to any of the alerts within three hours. your card will be permanently disabled. Give us a call and we will order you a new card.
Still need to activate?
- Activate your card by calling 1-800-631-3197. Stay on the line to set your PIN.
- Update your recurring and saved payment methods. Your card number, expiration date, and security code are all different.
- Your new card is contactless! You can now "tap" your card on all terminals that allow contactless payments.
- Please destroy and discard your old cards.
Our Members, Their Stories
Mutual 1st Federal has the friendliest and most knowledgeable personnel to work with that it’s a pleasure to come into the credit union to do any kind of transaction. My wife and I have been with Mutual 1st Federal for more years than we’d like to remember, and have never had an unpleasant experience in all the hundreds of visits... Staff makes each of our visits a pleasure to look forward to, as we know they will take care of our needs and take time to make us feel at home. Keep up the good work!